This blog post has been put together to explain a bit more about how OddsMonkey uses emails to contact you. We’ll also look at what’s covered in the emails and how to unsubscribe, should you wish to.
The emails we send fall into two distinct categories: Marketing and Customer Services. The main difference between these two types of email is their purpose. Marketing emails are used to bring you news about OddsMonkey that we think you’ll be interested in whereas Customer Service emails allow us to send you essential information relating to your account. We’ll look at this in more detail shortly.
Whether you start a free trial, or become a Premium member, you will have the chance to opt in to receiving certain emails from us. On OddsMonkey, this is done on the sign up page. You’ll be asked to tick an unticked box in order to opt in. Under GDPR laws, we need your active consent to send marketing emails.
What is GDPR?
In May 2018, new privacy laws were brought in for businesses operating within the EU. After Brexit, the UK updated its legislation to reflect that it is no longer governed by EU law. However, there are very few differences between EU GDPR and UK GDPR. You can find more information here.
General Data Protection Legislation (GDPR) governs the way personal data is used, processed, and stored.
Types of email you might receive from OddsMonkey
Customer Service:
Customer Service emails are used to provide essential information relating to your OddsMonkey account. This includes things such as:
- Password reset information
- Payment problems
- Planned maintenance and support responses
These emails are vital to the running of your account. They are not marketing comms.
The following emails fall under the marketing category:
Latest News and Special Offers
If you opt in to receiving the latest news and special offers, you’ll receive emails containing exactly that! Anything OddsMonkey related, such as new tools or features, discount codes for Premium memberships, or training guides.
Daily Offers
If you want daily bookmaker and casino offers sent straight to your inbox, then make sure you have your preferences set to ‘Enable’ for this email type.
OddsMatcher Alerts
OddsMonkey Premium members can set alerts to notify them of odds changes on the OddsMatcher tool. This feature can save you time when it comes to finding the best odds for matched betting. Alerts can be set, altered, or removed whenever you want.
How to unsubscribe from emails
OddsMatcher alerts can be turned on or off at any time by visiting your OddsMatcher tool settings.
You can unsubscribe from anything that falls into the ‘Marketing’ category by clicking the Unsubscribe link at the bottom of the email you’ve received from us. This will take you to a page where you can update your preferences. ‘Enable’ or ‘Disable’ emails which bring you the Latest News and Special Offers’ or ‘Daily Offers’.
However, you can’t unsubscribe from Customer Service emails like this. As mentioned above, Customer Service emails are a vital part of your OddsMonkey membership. Therefore, if you would no longer like to receive these emails from us, you would need to contact us at [email protected] and we can delete your account.
